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Payment Information

A 30% deposit can be made to hold any product and price given at the time, for a period of up to 1 month. Deposit must be made to us over the phone. A deposit in law is deemed to be a binding contract and non-refundable whether a stocked item or special order. The remainder of monies due must be paid when a delivery date is arranged.

Payment can be made in a number of ways. The easiest way to pay is using a credit or debit card, this can be debited immediately and enable us to arrange delivery within a couple of days providing stock is available. You may also pay by cheque, this can take 7 working days to clear, once cleared, stock can be dispatched, or special orders can be processed. You may pay by bank transfer, online banking is normally free and takes approx. 3-4 working days to clear, depending on the bank, or you can perform a CHAPS transfer that is an overnight payment, and can cost around £20, again depending on the bank. Contract Flooring Services is not liable for any charges made by banks for these services; likewise Contract Flooring Services does not charge a percentage fee for credit or debit cards.

Delivery information

Deliveries are made to 'kerb side' only and must be a business or commercial address. Unfortunately due to insurance guidelines it is not their responsibility to take goods into your premises, therefore please arrange for adequate help at time of delivery. Flooring deliveries could be made on a lorry or a van. It is assumed that the delivery address is that of a business and will be accessible. If there is likely to be a problem, e.g. the road or area is subject to a vehicle weight or width restriction; please inform us at the time of order. Deliveries are made from 8.00 am to around 6.00pm.

Requests for an E.T.A on the day of delivery are strictly at the courierís discretion. We cannot make a courier contact you to advise delivery times, we can only request this. If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, or there is inadequate help available, you will be liable for any additional costs incurred. ALL deliveries must be signed for.

Approximate delivery day will be advised at the time of order whenever possible. Contract Flooring Services cannot be held responsible for delivery time schedules arranged with outside couriers, e.g. special order products dispatched direct from manufacturers.

Please inspect all goods immediately on delivery, this means opening tubes to check trims, glancing over (but not opening) packs of flooring for visible damage. If you are unfortunate enough to receive a damaged or missing item, make sure itís noted on the courierís paperwork. No claims for damaged or missing items can be made after the courier has left the delivery address, unless signed for as damaged or missing. All goods are sent direct from our distributors/ manufacturers, which means we have no jurisdiction over the method of delivery. All claims must be made within 7 days of receipt of goods. Goods refused on delivery that are found to be undamaged on return will incur the return delivery charge where applicable.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking installers until goods have been received.

Returns and Cancellation Policy

Contract Flooring Services will accept whole orders (except special orders or special cut lengths) back unopened in the Original Packaging for whatever reason within 7 days of receipt. You will need to contact us by phone 01656 647665 or email office@contract-flooring-services.co.uk to enable us to instruct our supplier in the collection of the goods, please note there will be a restocking charge of up to 30%. Contract Flooring Services does not accept part order returns.

All credits will be processed within 28 days after the goods have been collected. Please note that Contract Flooring Services can only refund delivery costs if the return is a result of Contract Flooring Services error. If you decide to cancel your order before delivery for whatever reason, except special orders, a £30 administration charge applies. If an order has been dispatched further charges may apply. In the case of a verbal order Contract Flooring Services will always read back your order at the time, and your agreement will form a contract. Contract Flooring Services are unable to cancel or refund any monies paid on special order ems after they have been ordered.

Contract Flooring Services will not accept any claims for damaged, faulty or mis-described items once they have been installed. Where the buyer has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put. Returns must be arranged beforehand by calling 01656 647665 or to email office@contract-flooring-services.co.uk.

Other Information

Although Contract Flooring Services endeavour to display correct pricing and description at all times, Contract Flooring Services reserve the right to refuse the sale of incorrectly priced products. Before purchasing from us, we recommend viewing the product in person, either in a local shop or via a sample, as Contract Flooring Services cannot guarantee the colour/pattern matching from monitor to monitor. If you need to reach us, please email us on office@contract-flooring-services.co.uk, alternatively, you can call us on 01656 647665, our lines are available from 8.00 am to 5.00 pm Monday to Friday. You can also write to us at: Contract Flooring Services, 163 Park Street, Bridgend, CF31 4BB.